Employment trends affect Gail Hunter and Selsdon Park hotels Essay

Identify and describe external and internal influences that affect human resources planning. In your discussion relate how each factor might affect human resources within your chosen organisation. Selsdon Park Hotel Introduction: The role of a HR manager is to recruit and train new employees into a business. The business that I am looking at is Selsdon Park Hotel. One of the main roles of the hr management is to employ people into the company. This is called induction training. External influences: external influences are things that affect the human resource manager every day but things that are out of the human resource manager’s control. So all this external influences affect the human resource manager which affects the hr planning Economic Climate: At Selsdon Park Hotel the economic climate will change due to many external factors that may affect the company. This may include government laws coming into play, weather and many other natural factors. Also within many businesses there is a changing money climate will also affect the running of the businesses, the changing money climate would affect the job of Selsdon Park Hotel Resource manager. The changing money climate would affect the HR managers job because of many factors, this include interest rates and training new staff. This could lead to the hotel not having the correct staffing and then the slower running of the business. The stock market could play a part in this. For example in a poor economy many customers would have less disposable income. Selsdon Park Hotel with the lost of many of its customer would be making less profit which would lead to reducing non-essential staff. High and low interest rates would also have an effect on the economic climate which would infl uence the human resource planning. With higher interest rates people would have less disposable income and vice versa. Consumer Trends: Money within any business would depend on the selling of rooms at Selsdon Park Hotel. There are many factors which affect the consumer trends. This includes the amount of leisure time they customers have. Often in many the companies the higher your role in that organisation the less leisure time you have. Many companies do tend to aim a lot of there higher priced holidays at people with larger disable incomes which include senior managers etc. Also with the introduction of the internet the selling of holidays has increased greatly. Instead of people waiting around for hours in travel agencies, it is easier and less hassle to log onto the internet and choose your holidays online. Also you get the best deals on the internet. With the travel agents, they do tend to try and sell you the most expensive holidays but online you can get some great flight deals with Ryan air. This affects the job of the human resource manager because the manager must adjust and adapt to the trends of the consumer. And to adapt to the liking of the consumer the Human Resource manager must make sure that the employees within the business are up to date with new procedures implimented by HR. Employment trends Employment trends affect Gail Hunter and Selsdon Park hotels HR department greatly. Many people go for jobs which are seen as popular at the time. For example many students other the summer holidays like to have holiday rep jobs in Europe or would try to find jobs in hotels doing the summer also. This could affect the staff planning of Hail Hunter because there is a lot of competition in the area for hotel staff. These include Croydon Park hotel, Jury’s Inn and the Hilton hotel .Selsdon Park Hotel would have to make sure that there positions at waiters look more desirable through there advertisement and job description through the recruitment department. State of the industry: The state of the travel and tourism industry affects the job of the Human Resource Manager a lot. This is because if a new resort or destination becomes available for customers to visit the HR manager would have to train thier staff to so they can market the destination to the customers. Also with new technologies the HR manager would have a larger budget and then would be able to employ a larger work force or give out incentives to current employees Skill shortages: As in many companies there may be a shortage in the skills needed to do a specific job. This may be because the company may not be able to find a suitable applicant and may have to put someone else with similar or not the desired skills in there place. Taking this action may lead to slow running of the company and stress being put on the staff below and on the level of these staff members. At Selsdon Park you have to get through specific process to become an employee in the business. Gail Hunter who is Selsdon Park hotels Personnel Manager or Human Resource Manager would have to select applicants and short list them down to the top 50. There are many skills needed. For example to become a Selsdon Park Hotel waiter you must have obtained the following skills first: Ideally you would need to have at least two years experience within this role, preferably within the hotel environment or quality restaurants. You must be a team player with good supervisory skills to enable you to assist in the day to day running of the kitchen and to ensure that a first class service is provided to our guests. You will be required to cook to a minimum AA one rosette standard. The hotel has a busy restaurant, extensive banqueting and a successful pub operation . There are a number of requirement that u need to become a member of Selsdon Park hotels staff. These are as follows * Experienced in a customer services environment & comfortable in a selling role * Physically fit with a good attendance record in your current position * Hard working, flexible & willing to operate on a shift roster * Over 18 years of age * Of normal vision (contact lenses acceptable) * Able to swim well * In possession of a valid EU passport * Fluent in English (both written and spoken) * Ideally possessing knowledge of a second European language * Prepared to work unsociable hours, any day of the year, at any time including weekends * Ready to meet the challenge of dealing with people and demanding situations * Friendly and outgoing with a lively personality As you can see from the skills required Selsdon Park hotel ask a lot from people who want to join there team. As the Human resource manager, you would have to go applications and cvs to try and find the best persons for the job who fit the criteria needed. With many applicants who do not have the skills required but who are accept on the job through a interviewing basis may need extra training, and may have to go on training courses. This would take a slice out of Gail hunters Selsdon Park hotels Human Resource manager’s budget. Location issue: The locations of Selsdon Park hotel may be a problem for the human resource planning for the hotel. This is because of the accessibility of the skilled staff the company needs to the airports are poor. This is when the human resource manager would have to decide carefully the most skilled staff they need for the hotel and how much out of the budget they would have to get. Also with people who live an extremely long way from the hotel there are living quarters on site which they could use. Competition for employees: When looking for specific employees needed to do a job in Selsdon Park hotel there may be external competition from other companies to employ this person also. For examples if there is a shortage of waiters companies within Croydon may all try to compete for the same person. These hotels include Croydon Park hotel and juries inn. Each of these hotels will advertise them selves in such away and would try to make them seem better to work at then the other one. They would try and sell there business to the potential employee. They would mainly do this through advertisement. Selsdon Park also has a website http://www.principal-hotels.com/hotels.asp?hotelid=2&pageid=12 which explains jobs available and the pros and benefits of the job. Weather: Natural factors like the weather can also play a big part in the decisions of a HR manager. If the weathers get very serve and spoils the activates they have planned for the day outside it is up to the HR manager Laws: Also there are many laws which affect the role of the Human resource manager. These include laws and regulations that the manager has to go by. When selecting and employing people into the business the HR manager at Selsdon park hotel has to look go by the following laws. This are: 1 Equal opportunities law 2 Race relation act 3 Sex Discrimination act 4 Equal pay act Each of these acts must be follow by law and if these acts are not followed it could lead to an industrial tribunal. This laws and acts are in place to help the HR manager at Selsdon Park hotel not hinder them. If all this laws are followed correctly the HR manager would select the best person for the position applied regardless of race or sex. Internal Factors: Staff Turn Over: Within an organisation there is a number of staff they employ. In many companies like Selsdon Park Hotel they try to limit the amount of staff turn over. This is because of the costs that the company would be paying out in redundancies to the employed affected if Selsdon Park hotel does not have a valid reason. Staff turn over is a term used by a business to describe the coming and leaving of people within the company. The higher the staff turn over the more the business would suffer because the coming and leaving of people would use up resources needed by the HR manager and would also affect the businesses productivity Responding to consumer trends in terms of products and services: It is also the job of the human resource manager to respond and cater to the consumer trends in the products and services of a company. In Ryan air they would analysis the best selling product and also see why the other flight packages are not selling. They would look at there flight prices and compare them against other short haul flight providers in Europe. Staff Turner Over, Career Moves: Staff turn over is to do with the number of staff leaving and joining a company. It is the job of Selsdon park hotels human resource manager Gail Hunter to make sure they have the lowest amounts of staff turner over. This affects the human resource manager because it is his job to employ people to work in the company who have the right skills needed to perform the job correctly. Any human resource manager with a large amount of staff leaving and coming into the business would have a lot of work on there hands. This would be because they would have to go through job interviews and selection processes. Doing all this would take up a lot of the manager’s time so it is the human resources mangers job to make sure everyone in the company is well catered too, and are also satisfied with there job. Sickness rates and Absenteeism: Human resource managers have to monitor the sickness and absenteeism in the company to make sure no one is taking to much time off and also whether to give out sickness pay which if a lot of people are off at one time would take a large slice out of the HR budget. Organisational structures, staff roles and responsibilities: It is the job of Gail Hunter to monitor the organisational structures and staff roles in Selsdon Park hotel. The organisational structure is the structure that controls a company and dictates who you report to and who reports to you. A group of people for example cabin crew are control and overseen by a team leader which in turn reports to customer relations manager. This hierarchy is critical in the business so that all the employees know there jobs and rolls. Laws: There are lot of laws which Selsdon Park Hotel must follow to make sure of the smooth running of the business. Because Selsdon Park hotel is also a restaurant and serves food they must follow the food safety Act 1990. This act requires that owners and operators of food businesses take all reasonable precautions and exercise due diligence to ensure that they comply in every respect with current food legislation. Another thing which is tied to the food laws is personnel hygiene which when handling food must be very good with long hair tied back and also hats worn when preparing food. Source: Principal Hotels employee handbook Age of Employees: Also the age is a main factor which companies have to be aware of. They can’t employ anyone under the age of 16 by law or the company could be prosecuted. Also many companies try not to employ women of a certain age. This is usually 20-30. Companies should not do this but they do because women at these ages are more likely to have children. So if a company employs a large amount of women at this age they would have to pay out maternity leave if they have children within this time. Training Organisation: It is the responsibility of Gail Hunter the Director of Human Resources at Selsdon Park Hotel to make sure all her staffs are trained well. The organisation must make sure the new employee in training noses about hazards and risks within the workplace. It would be the job of the training person to tell the trainee the hazards and risks within the workplace and also to deal with them. These hazards may include: 1 Torn or ripped carpets 2 Broken furniture 3 Overloaded sockets 4 Loose flexes 5 Trailing cables 6 Overloaded tables/shelving 7 Spillages 8 Broken Glass 9 Rubbish accumulating Most of these hazards seem simple and straight forward but when entering a new workplace the simple list of tasks may seem daunting .Another thing they will teach the new employee would be risk assessments. Risk assessments are where hazards are identified and the risk is identified from this hazards. The new employee is also told where the first aid boxes are so that if an accident does happen they can quickly deal with it. In Selsdon Park Hotel the first add boxes are situated: 1 Housekeeping department 2 Kitchen 3 Reception 4 Room Service 5 HR 6 Greens department 7 The Restaurant 8 Conference and Banqueting Vale try Source: Principal Hotels employee handbook The HR and staff are very important to the business. This is because the HR department manage the staff to make sure they are proforming well and that their needs are catered to. It is also the job of the HR department to make sure that all the employees are up to date with all the new legislation and laws implemented to company. Also HR has to make sure that all the employees are trained well. This is so important because when in the eye of the customer the employee has to know what they are doing when taking down bookings and other such things. The lack of training could lead to the company loseing large amounts of money and also customers who would look for other organisations. If all staff are trained well and know what they are doing the performance of company is going to be better, and also the employees will feel more confident when dealing with customer service and company situations.